UFC 4-740-16
25 May 2005
TABLE 3-2. CUSTOMER SERVICE AREA/CONTROL
Space will provide a variety of customer services such as direct customer interface,
Description/
POS, check-out equipment for various activities, control all audio and visual programs,
Usage
tape machines, answer telephone and respond to inquiries, store tapes and rental
equipment, and monitor and visually control access of entire facility.
In smaller facilities, the hardware server may be located here.
2.74 m (9 ft.) minimum.
Min. Ceiling Ht.
Walls. Painted gypsum wallboard kept to a minimum
Floor. Carpet, VCT, and ceramic tile w/ vinyl base.
Ceiling. Painted gypsum wallboard and/or specialty ceiling.
None required.
Plumbing
20 C (68 F) minimum, 26 C (78 F) maximum
HVAC
Building system.
Fire Protection
Power
Provide power for all equipment. Perform a power requirement survey as this area's
power requirements are extremely site and locale specific.
Lighting
540 Lux (50 ft. candles). General ambient lighting. Consider decorative and task
lighting.
CCTV. May be required to monitor
Communication
CATV/Internal Video. Controls for TV Lounge and Mini Theatre.
PA/Audio. Music and PA controls. Provide a speaker.
Marine Corps requires
an Intercom system to facilitate paging and response between this area and the
offices.
Telephone. Provide one line per two POS and fax. Provide one additional general-
purpose phone line.
Data. Provide one high-speed line per POS and fax. Provide additional lines, as
needed, for associated hardware (e.g. RecTrac, LAN/WAN, and Internet connections).
Security. None required.
Casework
Provide a 610 mm (24 in.) deep counter with built-in cabinets. Provide file drawers and
storage drawers with a minimum of two lockable for each POS. The counter should be
dual height for standing transactions and seated office functions.
Desktop computer for administrative functions and for the operation of entertainment
Furnishings
equipment. TV Lounge and Mini Theatre equipment. Chairs and stools. Tape storage
Fixtures &
cabinet. Computer racks.
Equipment
(FF&E)
In extra small, small, and possibly medium facilities, the computer control space may
Special
be located at this counter. Consider the acoustics of this area as this is in a busy,
Requirements
noisy space.
3-2
Previous Page
